IBV GOLD ONLINE TERMS AND CONDITIONS

Use of Site

You may only use this site to browse the content, make legitimate purchases and shall not use this site for any other purposes. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. ‘Deep-linking’, ’embedding’ or using analogous technology is strictly prohibited. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws. The information on this site does not constitute as financial advice.

Disclaimer of Warranty

The contents of this site are provided “as is” without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement. The owner of this site, the authors of these contents and in general anybody connected to this site in any way, from now on collectively called “Providers”, assume no responsibility for errors or omissions in these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including, without limitation – data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility. The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.

Our Rights

We reserve the right to:

  1. Modify or withdraw, temporarily or permanently, the website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
  2. Change these Conditions from time to time and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
  3. We will use our reasonable endeavors to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.
  4. We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).

Privacy Policy

We are committed to protecting your privacy. This privacy policy applies to all the web pages related to this website. All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service. The information WILL NOT be used for anything other than which is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to anyone. The Site may collect certain information about your visit, such as the name of the Internet Service Provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet Address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyse trends, and administer the Site. We may need to change this policy from time to time in order to address new issues and reflect changes on our site. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an E-Mail. By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes. Please note that we may update our privacy policy from time to time. You are advised to review this privacy policy periodically for any changes.

Use of Data

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Several different types of information for various purposes are collected to provide and improve our service to you. While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to: email address, first name and last name, phone number, address, state, province, zip/postal code, city, cookies and usage data. We may also collect information on how the service is accessed and used (“usage data”). The usage data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking and cookies data – we use cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

IBV Gold uses the collected data for various purposes:

  • To provide and maintain the service
  • To notify you about changes to our service
  • To allow you to participate in interactive features of our service when you choose to do so
  • To provide an analysis or valuable information so that we can improve the service
  • To monitor the usage of the service
  • To detect, prevent and address technical issues

Your information, including personal data, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. If you are located outside South Africa and choose to provide information to us, please note that we transfer the data, including personal data, to South Africa and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. IBV Gold will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

IBV Gold may disclose your personal data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of IBV Gold
  • To prevent or investigate possible wrongdoing in connection with the service
  • To protect the personal safety of users of the service or the public
  • To protect against legal liability

Remarketing

IBV Gold Online, websites use third-party vendors, including Google, which use cookies to serve the Google Trusted Store badge and other ads based on a user’s prior visits to our website. These ads may contain cookies. While we use cookies in other parts of our Website, cookies received with banner ads are collected by our ad company, and we do not have access to this information. For further information regarding the privacy practices of our advertisement provider, please visit http://www.google.com/privacypolicy.html

You may opt out of the automated collection of information by third-party ad networks for the purpose of delivering advertisements tailored to your interests, by editing or visiting the opt-out your Google Display Network ads’ preferences at http://www.google.com/ads/preferences/.

Transactional terms and conditions

  • IBV Gold requires proof of payment no later than the date of order. If proof of payment is not received on the date of order, the order will automatically be cancelled.
  • IBV Gold requires a valid copy of ID/Passport and Proof of Residence, not older than 3 months from the client for proper onboarding processes.
  • Should a client wish to collect their goods from our nearest branch, they are required to bring their original ID for verification purposes so that the client is granted access into the facility and that the goods can be handed over to the client.
  • IBV Gold reserve the right to cancel an order at any point in time without giving any reasons. In this case, we shall be liable to refund any money already paid in respect of that order.
  • Goods are only handed over/dispatched once the clients funds have reflected in our bank account, the necessary documents have been received, the order is fully processed, and the stock is available for handover.
  • IBV Gold is subject to anti money laundering laws and regulations and performs diligent onboarding processes
  • IBV Gold Online will not accept any third party payments. When placing an order in your personal capacity, payment will need to be from your personal bank account. NO THIRD PARTY PAYMENTS ARE ALLOWED DUE TO STRINGENT AML LAWS. If a third party payment is made, IBV Gold Online will refund the funds and the client will be liable for an administration fee which will be deducted before the refund is made.
  • IBV Gold Online does accept payments from business accounts, however, company documents are required.
  • NO CASH DEPOSITS ARE ACCEPTED
  • IBV Gold does offer free insurance on the delivery of the goods.
  • Lead time- Lead time is dependent on stock availability. Should the product not be in stock please allow a longer delivery time. Deliveries are time sensitive and subject to customs clearance, payment, shipping, storage and checks.
  • IBV Gold Online has a strict No Return & No Refund policy.
  • IBV Gold reserve the right to cancel an order at any point in time without giving any reasons. In this case, we shall be liable to refund any money already paid in respect of that order
  • IBV is entitled to charge a reasonable cancellation and administration fee, at IBV’s reasonable discretion, which will be calculated on a case by case basis, and such fee will not be less than 20% (twenty percent) of the amounts paid by the customer.

Pricing Disclaimer

Prices and Product Specifications shown are list prices and are subject to change without notice. Prices may also be changed without notice due to unforeseen cost increases of imported products, raw materials, or currency/commodity fluctuations. We carefully check pricing and product specifications twice daily, but occasionally errors can occur. We reserve the right to change pricing without notice. We are not responsible for third party advertising errors. Some variations between picture and product may occur.

Shipping

Please ensure the correct shipping address is provided from the outset as title and risk will pass to you once the order has left our premises. Goods will be delivered directly to the customer and delivery date will be as per discussion with customer once the transaction is authorized and deemed reliable. No deliveries will be done until the order has been processed, paid in full. This charge will be made fully aware to the customer before the transaction is processed. Funds need to be reflected in the IBV Gold Online account before goods can be shipped. IBV Gold Online will make every effort to ensure shipment of orders will be done timeously however unforeseen circumstances may cause delays. Should this be the case, the client will be contacted by IBV Gold Online. IBV Gold Online does not have control over the exact date and time that the chosen courier company will deliver the package. Undeliverable packages – Occasionally, packages are returned to us undeliverable. Should this event take place every attempt will be made to contact you to make arrangements for re-shipment. Order processing – Order processing will not begin until we receive a confirmed order and full payment of the purchase. Products purchased on www.ibvgoldonline.co.za will also only be delivered to the customer provided the correct delivery address is provided and the banks have authorized the transaction holder as safe and reliable. IBV Gold Online will not accept any third party collection.

 

 

Email Disclaimer

This website has the ability to send you emails. These messages are privileged and private communication and may be read, copied and used only by the intended recipient (s). If you are not an intended recipient, please let us know by return email. Please then delete the message and do not disclose its contents to any person. Neither the sender nor his/her employer accepts any liability whatsoever as a result of the further dissemination of this message. While every effort is taken to ensure that the email message and any attachments are free from viruses, the sender and his/her employer cannot be held liable in the unlikely event that a virus is transmitted to the recipient’s computer systems. The recipient is responsible for maintaining suitable anti-virus mechanisms to protect its computer systems.” The Conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.